Technical Support Specialist helping customers with design - related troubleshooting and inquiries. Focused on improving customer experience and product adoption in SaaS environments.
About the role
- IT Support Engineer providing support for medical practices with a focus on IT infrastructure. Troubleshooting IT systems and collaborating with teams for effective solutions.
Responsibilities
- Technical support for medical practices at 1st & 2nd level (telephone / remote)
- Troubleshooting and resolving issues with IT systems and practice software (especially T2med)
- Installation and maintenance of hardware, networks and medical devices
- Support in implementing IT security concepts and data protection policies
- Documentation in the ticketing system and close cooperation with the technical field service
- Occasional minor on-site field service assignments at customer locations
Requirements
- Completed vocational training in IT (e.g., IT Specialist – System Integration) or comparable qualification
- Experience in technical support, ideally in a medical environment
- Solid knowledge of Windows domains (Active Directory), network technology (VLAN, firewall, port forwarding) and IT security
- Experience with macOS, Linux and virtualization (Hyper-V, Proxmox) is an advantage
- Strong technical understanding and experience documenting in a ticketing system
- Excellent communication skills, highly customer-oriented and very team-focused
- Organizational skills and an independent, goal-oriented way of working
- Valid Class B driving licence
- Good German language skills, both written and spoken
Benefits
- Health benefit program: participation in physical and mental health programs and a health budget subsidy of €900
- Energy cost subsidy
- Above-average pay and attractive performance incentives
- Team events and a strong team culture: regular opportunities for exchange and team activities
- Varied working environment in a growing company with over 1,000 supported customers
- Modern workplace: open-space concept, ergonomic workstations, multi-monitor setups, company laptop and smartphone
- Excellent access to the A1 motorway and free parking
- Company bike (JobRad), additional paid leave days, free drinks, foosball table, table tennis and a garden with a barbecue area
- You will be part of the W&B team from day one, receive a Welcome Day and have a mentor to support your individual onboarding plan
- Opportunities to take responsibility and actively contribute your ideas
- Regular training and development reviews to advance your career plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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