External Identity Support Analyst providing advanced technical support for identity platforms. Ensuring stable and secure identity services across Managed Solution Support portfolio in a collaborative environment.
About the role
- Technical Support Engineer providing expert assistance to customers and business partners in Melbourne. Resolving technical issues across multiple channels to ensure seamless customer experience.
Responsibilities
- Make every customer interaction a satisfying experience through a professional, outgoing and personable attitude
- Resolves technical issues by applying advanced troubleshooting techniques and analysis
- Accurately document all case-related communication, files, and resolutions in our ticketing system
- Create and maintain a variety of self-help resources (KBs, how-to guides)
- Answers in-depth technical questions requiring remote troubleshooting
- Diagnose and resolve Windows environmental and product-related errors
Requirements
- 5+ years of experience in Technical Support roles.
- Strong technical background with hands-on troubleshooting skills.
- Excellent communication skills and fluency in English (written & verbal).
- Experience providing multichannel support (phone, email, forums).
- Experience with Microsoft Windows Server and Linux Operating Systems.
- IP networking knowledge including Wireshark / Networking analysis.
- Knowledge of enterprise-level data storage technologies (RAID, NAS, SAN, iSCSI).
- Experience with Microsoft SQL Server, including troubleshooting and basic SQL queries.
- Experience with IP Surveillance cameras, access control systems a bonus!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Join Genpact as a Junior Technical Remote Support Engineer, providing technical support in a fast - paced AI environment. Collaborate with teams to drive continuous improvement and customer satisfaction.
Sportsbook Support Analyst providing 24/7 support for sports betting operations at RokkerX. Handle inquiries, manage trading issues, and ensure smooth daily operations.
Support Analyst guiding users of SAP Ariba and other solutions in Spanish, English, and Portuguese. Creating materials to facilitate user adoption and resolving technical inquiries on demand.
Support Analyst for SAP Ariba at Vivo Care, assisting users and guiding technical issues. Focused on delivering effective solutions in a dynamic and collaborative setting.
Associate I providing Oracle GL Business/Technical support and month - end reporting according to US GAAP. Collaborating on data quality and regulatory compliance with financial operations.
Payment Gateway Technical Support Specialist ensuring smooth payment operations for growing Payment Service Provider. Involves system administration, monitoring, and technical support for payment gateway system.
Technical Support Specialist monitoring customer networks and systems at Guide Star. Troubleshooting alerts and providing IT technical support to ensure business objectives are met.
Director of Technical Support Engineering managing EnterpriseRX level 3 support operations. Leading a team to resolve complex technical issues and ensure exceptional service to customers.
Clinical Support Engineer working with neuro|mate stereotactic robot technology. Responsibilities include installation, maintenance, and direct support for neurosurgical procedures nationwide.