About the role

Technical Support Specialist providing IT support for HealthJoy's operations in a hybrid work environment. Involves equipment management, troubleshooting, and employee assistance for both onsite and remote users.

Responsibilities

Handle the imaging and deployment of user IT equipment (Laptops, Monitors, Keyboards, Mice, etc.)
Execute excellent support for new and existing employees both onsite and remotely, ensuring that all support requests are addressed promptly and effectively
Maintain Inventory of IT equipment for users on-site
Monthly SaaS audits for users/licenses not using tools
Manage and handle tickets within the IT ticketing system as well as communication platform(s) via Email and Slack; Serve as Tier 1 and 2 contact points for IT issues
Proactively identify opportunities for process improvements and contribute to the overall efficiency and effectiveness of our support operations
Perform on site maintenance of IT equipment including network equipment, security cameras, and smartboards
Engage with team members, sharing insights, best practices, and troubleshooting techniques to collectively enhance our support capabilities
Proactively seek solutions and independently manage workload by efficiently prioritizing tasks, conducting thorough research, and utilizing available resources to resolve technical issues promptly
Be a trusted and reliable team member and peer for cross-functional colleagues

6+ months of experience in Technical Support (strongly preferred)
Upper-Intermediate (B2+) level of English proficiency
Familiarity with troubleshooting OS Windows/Mac and SaaS applications
Basic Network Troubleshooting knowledge
Ability to work with hardware vendors and service centers
Willingness to learn new skills in IT Support and Remote First technical environments
Strong problem-solving skills and resourcefulness
Excellent communication skills both written and verbal.

HealthJoy LLC is part of the Ukraine Diia City legal framework. On your first day, you will sign a Gig-Contract via the Vchasno system, gaining the status of a Gig-Specialist.
Being a remote-first company, we do not require employees to be in office on a regular basis. Additionally, we provide the needed essential work equipment for comfortable work from home.
Prioritising efficient collaboration and communication, we offer flexibility with time off requests for vacations or personal matters leaves, trusting you to manage your time and take the breaks you need to be your best.
We foster a culture of continuous growth through open feedback, fair performance evaluations, and ongoing development opportunities. Our annual Performance & Compensation Review Cycle recognizes each person’s contributions and supports their growth in line with business priorities.
Benefit from company-sponsored English classes, a corporate learning platform "Udemy Business" for professional development, and internal/external educational events.
As a healthcare-focused company, we provide 100% health insurance coverage for our teammates, with the option to insure their family members at a reduced rate.
Individuals have the opportunity to apply for personal therapy sessions sponsored by company or review additional virtual lectures to keep awareness around mental health support.
Access to special corporate discounts and offers at Sport Life, one of Ukraine’s largest sports hubs.