Data Technician & Technical Support Specialist aiding the mining industry with geospatial data operations and technical support. Responsible for data management and resolving customer issues through technical expertise.
About the role
- Technical Support Expert providing assistance to French-speaking customers in a digital financial management company. Resolving customer inquiries and offering guidance via email and chat.
Responsibilities
- Manage and resolve customer support requests via email and chat
- Provide guidance and troubleshooting related to:
- - Two-factor authentication (2FA)
- - Payroll management tools
- - Platform synchronization and configuration
- Deliver clear, professional, and empathetic communication
- Collaborate with internal teams to ensure issue resolution
Requirements
- Fluent in French (written and spoken) and B2-level English
- SQL knowledge (mandatory)
- EU ID or valid Portuguese residence permit
- Currently living in mainland Portugal (no relocation offered)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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