Hybrid Customer Relationship Manager

at Pacific Gas and Electric Company

• Job title: Customer Relationship Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $75,000 - $103,400 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Oakland, United States

About the role

• Manages business relationships with Commercial, Industrial, and Agricultural customers for PG&E. Acts as primary contact for service-related issues while promoting PG&E products and services.

Responsibilities

• Manages business relationships with assigned Commercial, Industrial, and Agricultural (CIA) customers, state and local government customers, trade professionals, and business groups and associations
• Acts as primary point of contact for customers service-related issues and needs
• Promotes and sells PG&E products and services to customers along with the coordination of appropriate economic attraction/retention or competitive issues
• Informs and advises customers on regulatory and legislative issues and other matters that have a direct impact
• This position manages the Small Business Engagement (SBE) customer relationship across a variety of segment types in an assigned geographic area
• The SBE advisor team serves our small business customers in a tailored and customer-centric fashion, leveraging initiatives with our affinity and internal departments
• The small business engagement team will serve our customers across PG&E’s territory in multiple faucets such as phone, campaign and regional engagement
• One of the tenets of the small business engagement teams is to provide a holistic and local experience for customers by identifying and providing local, regional and state programs to help our small business customers thrive
• The employees on the Small Business Engagement team add value through the education of company products and services and community resources to aid in the success of small businesses
• Employees conduct outbound phone calls and campaigns to business customers in accordance with organizational objectives and strategies
• You must be able to travel at least 20% of the time to support customer/accounts

Requirements

• Bachelors Degree or equivalent experience
• Relevant experience, 3 years
• Record of Clean Driving
• Ability to use consultative sales techniques to match programs and solutions with customer needs
• Knowledge and understanding of how other companies have used various programs and solutions based on their unique needs
• Organizes and presents comprehensive recommendations to customers and peers
• Thorough understanding and expertise in one or more industries or segments, and associated technical knowledge
• Skilled at sharing knowledge and expertise with business partners to identify industry trends, opportunities, need for tools, processes or documentation to improve upon service, sales and programs
• An energetic and positive attitude with a passion to provide excellent customer service in a team environment
• Proficient in Excel, PowerPoint, MS Word, Energy Insight (Salesforce)
• Ability to manage multiple projects with demanding time constraints
• Competency in operating safely and effectively, even when things are not certain, or the way forward is not clear
• Competency in planning and prioritizing work to meet commitments aligned with organizational goals
• Skill in making recommendations based on relevant expertise as needed to perform at the job level
• Willing to work on call hours including nights and weekends to support local division teams during OEC activation

Benefits

• PG&E’s discretionary incentive compensation programs