Technical Support Engineer providing support for FortiGate and FortiAuthenticator. Collaborating with customers to resolve technical issues and ensure optimal product performance.
About the role
- ICT-Support Engineer addressing 2nd- to 3rd-level technical support for p3b AG. Collaborating with developers and managing IT infrastructure tasks in Bern, Switzerland.
Responsibilities
- You handle incidents at 2nd- to 3rd-level support and find efficient solutions
- You analyze and resolve more complex technical issues
- You troubleshoot incidents directly via phone, remote access, or on-site
- You take care of infrastructure, servers, and networks
- You also create and maintain relevant documentation (e.g., manuals and guides)
- You manage user and permissions administration
- You work closely with developers and other key stakeholders within the company
Requirements
- Completed training in IT or equivalent professional experience
- Knowledge of Windows Server and M365/Azure
- Demonstrated professional experience in ICT support
- Category B driving license is an advantage
- German, spoken and written (C1)
- English, at least level B2
Benefits
- Flexible working models in the Bern region as well as remote/home office options
- Varied responsibilities with room for initiative and professional development
- A successful company with long-standing presence in the Swiss market
- A work environment that encourages creativity and personal responsibility
- Flexible working hours for an optimal work–life balance
- Part-time work models are possible
- Support for your professional development
- Attractive and modern working conditions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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