Project Analyst responsible for governance and optimization of PMO tools within Coles Group. Supporting effective portfolio management and driving data - led decision making.
About the role
- Technical Support Manager at voize tackling technical issues for AI-powered healthcare solutions. Driving system integrations and ensuring customer success in a fast-growing startup environment.
Responsibilities
- Lead and coordinate technical implementations and escalations across customer environments and internal teams
- Own and optimize system integrations across Windows and Linux environments
- Troubleshoot multi-layered issues spanning systems, networks, browsers, and interfaces — ensuring timely resolution and clear communication
- Drive infrastructure scaling initiatives (e.g., user growth, environment migrations, performance optimization)
- Ensure thorough technical documentation, handoffs, and post-incident reviews to strengthen team knowledge and prevent recurrence
- Identify recurring technical challenges and proactively collaborate with Product and Engineering on long-term solutions
Requirements
- Expert in Windows/Linux administration, networking, and integrations (firewalls, APIs, routing, MDMs).
- Hands-on experience with Docker, virtualization, web servers, and load balancing.
- Strong troubleshooting skills across infrastructure, APIs, and complex multi-layered systems.
- Excellent communicator who converts technical detail into clear, actionable insights.
- Proactive, ownership-driven team player who documents, mentors, and resolves issues before they escalate.
- Fluent in German (C2) to explain complex issues to clients effectively, with strong English skills for internal communication.
Benefits
- 30 vacation days plus your birthday off
- Germany Transport Ticket
- Urban Sports Club
- Regular company off-sites
- Access to learning platforms such as Blinkist and Audible
- Stock options
- Flexible working hours
- Good hybrid set-up
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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