Cloaked is on a mission to bring humanity to the internet.
We're a privacy partner that adapts to your lifestyle, online or in person, so you’ll never be forced to share what’s private to you.
Cloaked.
Privacy without limits.

cloaked

Browse and apply for open jobs at cloaked.

full-stack-engineer

Cloaked is a company that provides comprehensive digital tools aimed at protecting personal data and privacy. Their services include generating unlimited identities, identity theft protection, encrypted password management, and removal of personal information from data brokers. Cloaked's platform offers AI defenses, virtual disguises, and identity monitoring to help users safeguard their digital identity. They also provide identity theft insurance for added security. The company emphasizes privacy with features like end-to-end encryption and SOC 2 compliance, ensuring that users' sensitive information is never stored or sold. Cloaked is available in the USA and Canada, offering a robust solution for users seeking to protect their information from unauthorized access, data breaches, and identity theft.

Cloaked is on a mission to bring humanity to the internet.

We're a privacy partner that adapts to your lifestyle, online or in person, so you’ll never be forced to share what’s private to you.

Cloaked. Privacy without limits.

• Lead the roadmap and architecture of the systems you own, identifying improvements to enable new functionality and features
• Take responsibility for the stability and uptime of the systems you own
• Lay foundations to scale the system as the company grows
• Optimize system performance and reliability through monitoring, debugging, and proactive improvements to handle increasing user demand
• Collaborate with cross-functional teams—frontend, design, etc.—to drive innovation
• Build infrastructure to support a modern cloud application with broad integration capacities

Fullstack Engineer

Fullstack Engineer at privacy startup dedicated to rebuilding consumer trust in data usage. Leading systems architecture, optimizing performance, and collaborating with cross-functional teams.

devops-engineer

• Define and maintain SLOs/SLAs that balance user experience with engineering velocity
• Implement comprehensive monitoring and alerting in Datadog to detect production issues
• Build resilient architectures that gracefully handle failures
• Establish error budgets and use them to make data-driven decisions about feature velocity vs. stability
• Lead incident response as primary on-call for infrastructure, taking critical load off leadership
• Conduct thorough, blameless post-mortems to prevent recurrence
• Build and maintain runbooks that enable faster resolution
• Serve as the first line of defense when production issues occur
• Identify and eliminate repetitive manual work through intelligent automation
• Build self-healing systems that reduce operational burden
• Improve deployment pipelines for faster, safer releases
• Own reliability for a platform running on AWS with Kubernetes, ArgoCD, Cloudflare, and Terraform.

Site Reliability Engineer

Senior Site Reliability Engineer responsible for maintaining critical infrastructure for Cloaked's privacy platform. Leading incident responses and ensuring reliability and scalability as the company grows.

customer-support

• Define and lead the CX Enablement function across training, knowledge management, AI workflows, and launch readiness
• Establish clear standards for what "ready" looks like for agents, vendors, and bots across all channels
• Build and lead a high-performing enablement team across training, QA alignment, and knowledge
• Set clear role expectations, career paths, and feedback loops through regular 1:1s and development planning
• Foster a culture of high trust, accountability, and operational excellence
• Design and scale training programs for internal and BPO agents covering technical troubleshooting, billing, account access, fraud, identity incidents, and regulatory workflows
• Ensure agents are prepared to support emotionally charged, high-stakes interactions with empathy and precision
• Own onboarding, continuous learning, and change management as the product evolves
• Own CX knowledge architecture, including internal playbooks and customer-facing help content
• Ensure content is accurate, current, searchable, and structured for both humans and AI
• Partner with Product and Legal to keep guidance compliant and aligned with evolving privacy requirements
• Partner with Product and Data to leverage AI tools to drive efficiency, deflection, and faster resolution
• Design workflows that support agents and customers without compromising trust or clarity
• Continuously improve AI performance through better knowledge, prompts, and feedback loops
• Build and own a CX launch readiness framework for new features, products, and policies
• Coordinate cross-functional dependencies and ensure CX is never the last team to find out
• Coach stakeholders on what CX needs to successfully support launches at scale
• Own enablement prioritization, sprint planning, and budget across tools, training, and vendors
• Make thoughtful trade-offs between urgent operational needs and long-term leverage

Customer Experience Leader

Customer Experience Enablement Leader at Cloaked, a privacy startup. Leading efforts to ensure high-quality support for users navigating personal data and privacy.

customer-success-manager

• Own enterprise implementation and onboarding
• Lead post-sale implementation, account setup, and user access provisioning for Enterprise customers
• Serve as the primary technical contact from deal close through successful deployment
• Guide customers through setup, API integrations, SSO configuration, and dashboard workflows
• Support both small executive deployments and large, high-volume enterprise rollouts
• Act as the escalation point for enterprise customers
• Serve as the escalation contact for high-impact customer issues
• Troubleshoot issues independently using product dashboards, logs, and API documentation
• Partner closely with Engineering to diagnose root causes and drive resolution
• Translate complex technical issues into clear, customer-ready communication for security, IT, and executive stakeholders
• Help shape the enterprise support and success motion
• Help define enterprise onboarding workflows, SLAs, and escalation paths
• Document SOPs, playbooks, and handoff processes between Sales, CS, and Engineering
• Identify recurring customer issues and influence product and tooling improvements

Customer Success Manager, Enterprise

Customer Success Manager focusing on post-sale implementation and onboarding for enterprise customers at a privacy startup. Engaging with technical and executive stakeholders for successful deployments.

data-scientist

• Own the end-to-end lifecycle of analytics initiatives
• Define and maintain core business KPIs
• Translate ambiguous business and product questions into well-scoped analytical approaches
• Act as a senior analytical thought partner to Product, Engineering, Finance, Compliance, and Leadership
• Communicate complex findings clearly to non-technical stakeholders
• Partner with Data Engineering and Architecture to shape analytical data models
• Conduct deep-dive analyses across user behavior and product performance
• Help shape best practices for analytics development

Analytics Lead

Analytics Lead managing analytical strategy and translating data into insights at privacy startup. Collaborating across teams to influence company-level decisions rooted in data.

product-manager

• Ship growth features (60%)
• Build viral and referral mechanics into core product flows
• Own activation: onboarding, time-to-value, aha moments
• Create network effects through family plans and shared features
• Run experiments to test and iterate on growth hypotheses
• Drive insights (25%)
• Own activation rate, viral coefficient, freemium conversion, referral metrics
• Model impact of growth initiatives on unit economics
• Analyze user behavior and identify high-leverage opportunities
• Set up instrumentation and measurement frameworks
• Present data-driven recommendations to leadership
• Partner cross-functionally (15%)
• Work with Engineering and Design to ship quickly
• Align with Marketing on messaging and acquisition strategy
• Collaborate with Data on analytics
• Influence overall product roadmap

Senior Product Manager, Growth

Senior Product Manager in charge of growth at a privacy-focused startup. Building Cloaked's product led growth function to enhance user acquisition and retention.

• Drive retention metrics for Cloaked's consumer product and own the features that move them.
• Design and ship product experiences that create daily usage habits and improve long-term retention.
• Build features that give users compelling reasons to return: progress systems, social mechanics, personalization, notifications, and other retention drivers.
• Run experiments to understand what drives engagement and iterate quickly based on what you learn.
• Partner with Engineering and Design to ship high-quality features fast.
• Set up proper instrumentation so we can measure retention cohorts, activation patterns, and engagement trends accurately.
• Champion retention thinking across the product org and embed it into how we approach all product work.
• Use data to make decisions. Understand cohort behavior, spot patterns in retention curves, and know which metrics matter.
• Collaborate cross-functionally with Marketing, Support, and other teams to create seamless user experiences.

Engagement Product Manager

Engagement Product Manager focusing on retention metrics for Cloaked’s consumer product. Collaborating with teams to drive user engagement and product experiences in a privacy startup.

Cloaked is on a mission to bring humanity to the internet. We're a privacy partner that adapts to your lifestyle, online or in person, so you’ll never be forced to share what’s private to you. Cloaked. Privacy without limits.

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About the company

Open jobs

7 jobs found

Fullstack Engineer

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Site Reliability Engineer

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Customer Experience Leader

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Customer Success Manager, Enterprise

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Analytics Lead

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Senior Product Manager, Growth

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Engagement Product Manager

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