Intern in Customer Success Management at GreenPocket, a smart energy startup focused on sustainable energy solutions. Involve in user experience tracking, customer satisfaction surveys, and project management.
About the role
- Customer Success Manager supporting customer onboarding and engagement for top clients in IT. Collaborating with stakeholders to enhance customer relationships and implement success strategies.
Responsibilities
- Onboarding of new customers, including analysis of development and growth potential together with the responsible Account Management team
- Proactive customer communication, e.g., conducting regular check-ins and ensuring customers derive maximum value from our solutions
- Development and implementation of individual success plans to secure long-term customer retention
- Close collaboration with vendors to stay up to date on products and solutions and to share insights with internal teams
- Internal and external stakeholder management with Sales, Marketing, Professional Services and management levels
Requirements
- Completed commercial vocational training with relevant further qualifications, or a degree in business administration (e.g., Sales, Marketing, Business Administration)
- Several years of experience in Account Management, Customer Success Management or project management — ideally within a corporate IT environment
- Experience working with Cisco Systems and other vendors
- Desirable: Certification as a "Cisco Customer Success Manager"
- Strong customer orientation, excellent communication skills and strategic thinking
- Fluent German, good English skills
Benefits
- Performance bonuses and employment within a stable, growing industry with collective bargaining agreements
- Company car, also available for private use
- Participation in the company stock program, including subsidized share grants and support for company pension plans
- Flexible working time models (e.g., part-time, flextime, ...) and mobile/remote working
- Access to an external employee assistance platform for all life situations (e.g., advice on caring for relatives, childcare services, support with personal or professional issues, ...)
- Health prevention measures and sports offers, e.g., EGYM Wellpass or bike leasing
- Numerous training and development opportunities in our VINCI Academy for your individual professional and leadership career, and much more!
Job title
Job type
Experience level
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Not specified
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