Customer Success Manager responsible for customer onboarding, adoption, retention, and expansion at Noibu in Ottawa. Building relationships and influencing stakeholders to achieve customer success.
About the role
- Dealer Success Manager acting as a strategic consultant and customer-centric partner for Capital One's auto dealers. Collaborating to develop and execute market strategies to achieve sales goals.
Responsibilities
- Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals.
- Drive superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle.
- Drive process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process.
- Provide subject matter expertise on processes and Navigator Platform when representing the Sales organization.
- Product and Process troubleshooting, specifically relating to Navigator Platform.
- Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle.
Requirements
- High School diploma, GED or equivalent certification
- At least 1 year of experience in Process Management
- At least 1 year of experience in Relationship management
- Bachelor's Degree (Preferred)
- 2+ years of experience in Process Management (Preferred)
- 2+ years of experience in Relationship management (Preferred)
Benefits
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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