Customer Success Manager supporting customer onboarding and engagement for top clients in IT. Collaborating with stakeholders to enhance customer relationships and implement success strategies.
About the role
- CRM Marketing Associate managing end-to-end execution of CRM campaigns at Deliveroo. Collaborating with teams to enhance customer engagement and marketing effectiveness in the UAE.
Responsibilities
- Responsible for the end-to-end execution and management of CRM campaigns.
- Support the CRM Specialist and collaborate with marketing, commercial, and global teams.
- Manage and execute the marketing calendar through CRM channels & in-app touchpoints.
- Create engaging and dynamic end-to-end delivery of emails, push-notifications, and in-app messages.
- Track competitor CRM activities and provide a weekly report.
Requirements
- A minimum of 2+ years of experience working within CRM.
- Demonstrated experience in working with databases, data analysis, and segmentation.
- Highly computer literate.
- HTML familiarity (ability to understand where changes need to be made).
- Email deployment experience (Braze experience preferred).
- Data visualization tools (Looker experience preferred).
- Self-motivated, driven, and have the desire to help.
- Ability to coordinate with multiple stakeholders.
- Ability to work on strict & tight deadlines.
- Required English fluency.
- Must hold a UAE passport & Family book (Khulasat Al Qaid).
Benefits
- Healthcare
- Well-being
- Parental leave
- Pensions
- Generous annual leave allowances
- Time off to support a charitable cause of your choice.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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