Customer Success Manager responsible for customer onboarding, adoption, retention, and expansion at Noibu in Ottawa. Building relationships and influencing stakeholders to achieve customer success.
About the role
- Customer Success Manager coordinating with healthcare facilities in Berlin/Brandenburg. Supporting digital development and managing IT requirements while providing strategic consultation.
Responsibilities
- Customer support in Berlin/Brandenburg: You are the primary point of contact for several Sana clinics and their clinical departments
- Requirements management: You capture IT needs, prioritize them and translate them clearly for our IT specialists
- Strategic advisory: You support clinic leadership in planning their digital development — with a focus on cost-effectiveness, security and future viability
- Coordination & interface work: You coordinate regularly with central IT teams and the management of the hospitals
- Process facilitation: You accompany IT projects from idea to implementation and ensure sustainable results
- Regular, well-plannable on-site visits within the region; otherwise predominantly remote
Requirements
- Experience in consulting, coordination or project management, ideally in an IT or healthcare environment
- Understanding of IT infrastructures and digital technologies
- Strong communication and advisory skills: ability to make complex topics understandable
- Structured working style, reliability and enjoyment of regional responsibility
- Empathy and service orientation combined with a confident manner, clear communication and commitment
Benefits
- 30 days vacation & flexible working
- Company car as part of the salary package (optional, available for private use)
- Individual onboarding
- Bicycle leasing via Company Bike
- Friendly, down-to-earth company culture
- Long-term prospects in a stable environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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