Sales Support Representative providing guidance and support to sellers at Rockwell Automation to optimize their engagement and reduce internal task time. Aiding in coordination with various internal resources and processes.
About the role
- Customer Service Coordinator supporting international clients from order entry to invoicing. Ensuring customer satisfaction through structured service processes and effective communication.
Responsibilities
- Manage our international customers from order entry to invoicing in close coordination with Logistics and the Order Center
- Customer contact via phone, digital channels, and in person
- Support our global sales team to ensure maximum customer satisfaction
- Provide first-level support for our global user base
- Maintain customer master data and manage customer-specific ordering platforms
- Coordinate international inbound and outbound shipments
- Participate in customer-specific projects in coordination with Supply Chain Management
- Manage dunning and collection processes
- Actively contribute to the development of efficient, customer-oriented service processes
Requirements
- Completed commercial vocational training, ideally supplemented by a degree or equivalent qualification
- Several years of professional experience in customer service or inside sales
- Very good MS Office and SAP skills (especially SD/MM) and confident use of common CRM systems
- Technical understanding and interest in work environments in industry, logistics, and trades
- Strong process awareness and a high level of customer and service orientation
- Very good German and English skills; additional languages are an advantage
- Structured, goal-oriented way of working
- Ability to work independently, flexibility, and a strong commitment
- Strong communication skills and a pronounced ability to cooperate
Benefits
- A dynamic, start-up-like environment with a first-name culture
- A passionate team rethinking ergonomic workspaces together
- Responsibility from day one with plenty of scope to shape your role
- Flexible, mobile work in an agile environment
- Attractive salary package
- Open corporate culture with regular team events
- International collaboration with Development, Marketing, Sales, Operations, and global partners
- Individual onboarding and continuous development through our training portal
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Sales Support Representative providing guidance and assistance to sellers at Rockwell Automation. Optimizing seller engagement with customers and reducing internal task time.
Sales Support Representative at Rockwell Automation providing guidance and support to sellers for optimizing customer engagement. Collaborating on sales - related issues and navigating internal processes.
Sales Support Representative optimizing seller engagement and reducing internal task time. Collaborating with internal teams to resolve sales - related customer issues and streamline inquiries.
Sales Support Representative at Rockwell Automation providing guidance and assistance for sellers. Optimizing customer engagement, coordinating critical sales - related issues, and supporting internal sales tools.
Sales Support Representative at Rockwell Automation, providing guidance and support to optimize seller - customer interactions while solving sales - related issues collaboratively.
Sales Support Representative optimizing sellers' time by providing assistance and resolving customer - related issues. Collaborating with Customer Care and various internal teams to streamline processes and ensure efficiency.
Sales Support Representative at Rockwell Automation providing guidance, assistance, and support to sellers. Optimizing seller engagement with customers while reducing internal task time.
Sales Support Representative guiding sellers to optimize customer engagement and reduce internal task time. Collaborates with internal teams to expedite sales - related issues and support processes.
Customer Service Advocate providing premium support for BMW Financial Services customers through various channels. Engaging in cross - functional tasks while ensuring compliance and customer satisfaction.