Customer Service Specialist processing orders for Edmonton - based Univar Solutions. Building customer partnerships and resolving inquiries with effective communication.
About the role
- Support Specialist ensuring timely delivery services at On Deck Deliveries. Responsible for logistics, inventory management, and exceptional customer service in Memphis, Tennessee.
Responsibilities
- Efficiently load and unload trucks, ensuring proper handling to prevent damage.
- Accurately scan inbound and outbound items to maintain inventory records and shipment accuracy.
- Maintain warehouse organization and cleanliness, ensuring a safe and efficient work environment.
- Assist with delivery routes on Saturdays as needed, supporting drivers with navigation and logistics.
- Manage and dispose of debris responsibly, keeping work areas clean and hazard-free.
- Guide delivery routes as needed, ensuring efficiency and timely arrivals.
- Coordinate with dispatch for pre-call tracking management, ensuring smooth operations.
- Prepare deliveries in advance, verifying item accuracy and readiness for shipment.
- Conduct pre- and post-job verification, ensuring deliveries meet company and customer expectations.
- Provide exceptional customer service, addressing concerns and ensuring satisfaction.
Requirements
- 21 years of age or older
- Authorized to work in the United States
- Valid driver's license and clean driving record
- Ability to pass background check, MVR, DOT Physical and drug screen
- Ability to safely lift and maneuver heavy items 100+ pounds.
- Strong problem-solving abilities and a customer-focused attitude.
- Two years delivery experience
- Must have a smartphone
- Ability to use smart phone or device for routing and electronic proof of deliveries (PODs)
- Be committed to ongoing training to improve processes
Benefits
- Retirement plan - 401k (3% Match)
- Health benefits - 99% of individual employee
- PTO Benefits - (Based on PTO schedule per company handbook)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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