Customer Service Specialist processing orders for Edmonton - based Univar Solutions. Building customer partnerships and resolving inquiries with effective communication.
About the role
- Customer Care Specialist at Staycation handling client relations and project management for hotel experiences. Involved in marketing and improving customer satisfaction in Paris.
Responsibilities
- Management and follow-up of client relationships
- Supporting hotels to improve their guest experiences
- Oversight and monitoring of project scopes
- Coordination of internal teams involved
- Process optimization and preparation of performance reports
- Industry benchmarking
- Performance tracking, analysis and reporting
- Quantitative and qualitative user research
Requirements
- You have a genuine customer focus and genuinely enjoy helping people
- You have an ambassadorial profile and a mediation mindset
- You are skilled at recovering from setbacks and finding solutions in any situation
- You are not afraid to pick up the phone to resolve issues
- You want to have impact and drive change
- You are empathetic, enjoy interacting with people and working in a team
- You are consistently enthusiastic and maintain a positive attitude
- You remain calm and composed in all situations
- You are organized, thorough and demanding in your work
- You have impeccable spelling and professional-level English
Benefits
- Bright, newly renovated 400 m² offices in the heart of Paris’s 20th arrondissement
- A Swile card: €10 per worked day, 50% covered by Staycation
- Access to ClassPass to explore a wide range of gyms and wellness studios across France
- Staycation Friends & Family benefits all year round
- One new book purchased each week for our shared library
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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