Customer Service support for language school in Frankfurt assisting with administrative tasks and participant inquiries. Engage with students, providing assistance and ensuring a welcoming environment.
About the role
- Support & Distribution Specialist at LANDR ensuring proper client query resolutions and managing music distribution processes. Working in a creative audio company while providing excellent customer support.
Responsibilities
- Understand LANDR's distribution workflows.
- Assist users to resolve issues related to the web platform, their releases, or other support needs.
- Track and document user issues in an organized manner (including using ticket labels), escalating recurring technical problems to the Support Manager.
- Ensure all projects meet requirements before delivery to DSPs (Digital Service Providers).
- Communicate with users when issues arise and support them through to resolution.
- Submit validated projects to DSPs.
Requirements
- Experience in customer support
- Passion for and deep knowledge of music and the music industry
- Experience in A&R (Artists & Repertoire) or music distribution is an asset
- Education or training in recording, music, or engineering is a plus
- Experience in a fast-paced startup environment is an advantage
- Ability to handle 60–70 support tickets per day
- Fluent in English and French (a third language is a plus)
Benefits
- Competitive compensation based on role, experience, and expertise
- Regular office and social events (catered lunches on Mondays, Bagel Tuesdays, 5@7 happy hours, etc.)
- Free access to LANDR products
- Open-plan downtown office near Square-Victoria metro station
- Opportunity to join the LANDR band
- Partnerships with local music events and festivals (MUTEK, Pop Montréal, Igloofest, etc.)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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