Wealth Client Relationship Manager operationally leading advisory teams for high - net worth clients. Supporting financial goals and implementing financial plans in a collaborative environment.
About the role
- Account Manager managing telecom operator relationships for a global fintech firm. Empowering smarter lending decisions through AI-powered solutions in a hybrid role.
Responsibilities
- Manage a portfolio of assigned customer accounts, executing day-to-day commercial activities under the guidance of a Senior Customer Success Manager.
- Serve as the primary customer point of contact, ensuring timely communication, service quality, and responsiveness.
- Build and maintain effective working relationships with customer stakeholders to support account stability and satisfaction.
- Monitor account performance, KPIs, and service levels; identify risks and escalate issues as required.
- Support alignment of customer needs with agreed service objectives and commercial strategies.
- Assist with account optimization and growth initiatives through performance analysis and market awareness.
- Coordinate with internal teams to support contractual obligations and operational service delivery.
- Support billing, reconciliation, payment follow-ups, and SLA compliance activities.
- Prepare and deliver regular account performance and service reporting.
- Contribute to achieving service performance, operational, and financial targets.
Requirements
- Minimum 5 years of proven experience in B2B Account Management, preferably within the Telecom or Fintech industry.
- Minimum 3 years of Telecoms industry experience
- Strong understanding of the cultural, political, and regulatory landscape in the assigned market(s).
- Bachelor’s degree
- Fluent in English; Fluency in French is necessary for this role
- Proven experience in Telecom Customer Value Management (CVM), Value-Added Services (VAS), banking and/or microfinance, and/or fintech and digital financial services.
Benefits
- 💸 Competitive remuneration package
- 🏝 Extra day off on your birthday
- 💰 Performance-based bonus scheme
- 📲 💻 All the tech gear you need to work smart
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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