Account Manager responsible for client relationships at DigiStream Investigations in Sacramento. Presenting investigative and intelligence solutions to clients to support fraud mitigation efforts.
About the role
- VP of Account Management responsible for driving Net Revenue Retention (NRR) strategies and leading account management teams at Mosai. Focused on expanding customer relationships in healthcare services.
Responsibilities
- Own Net Revenue Retention (NRR), Gross Retention (GRR), and Expansion ARR targets
- Build and execute account growth strategies across segments (Enterprise and SMB)
- Ensure consistent expansion pipeline creation well ahead of renewal cycles
- Drive multi-product adoption and platform expansion across accounts
- Drive a disciplined, value-based renewal process
- Lead, coach, and develop a team of 5+ Account Managers
- Establish clear performance expectations, territory/account coverage, and quotas
- Drive accountability through regular pipeline, forecast, and deal reviews
- Hire and onboard top talent aligned to Mosai’s GTM model
- Partner with Customer Success to ensure strong adoption and value realization
- Align with Clinical Services to support complex expansion opportunities
- Collaborate with RevOps on forecasting, segmentation, and process discipline
- Work with Sales Leadership to ensure clean AE → AM handoffs
- Enforce Salesforce hygiene, stage discipline, and forecast accuracy
- Establish consistent account planning and whitespace analysis processes
- Track and improve key metrics (NRR, expansion pipeline, adoption signals)
- Implement scalable processes across Enterprise and SMB motions
- All other job-related duties as assigned
Requirements
- 8–15+ years of SaaS sales/account management experience
- 5+ years of leadership experience managing quota-carrying teams
- Proven track record of driving NRR and expansion growth
- Experience selling into home-based healthcare, the broader healthcare industry, or health technology organizations is strongly preferred
- Comfortable operating in regulated industries and in private equity–backed or high-growth environments, with a data-driven and cross-functional leadership style
- Strong analytical, operational, and forecasting capabilities
- Experience managing both enterprise and scaled (SMB) motions
Benefits
- Quarterly travel required for sales team meetings and trainings
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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