Account Coordinator managing marketing campaigns for Labatt. Collaborating with clients and vendors to exceed expectations in shopper marketing initiatives.
About the role
- B2B Account Manager at Artifact Uprising overseeing post-sale relationships and building systems for customer satisfaction.
Responsibilities
- Support pre-sale and own the post-sale relationship for all B2B accounts.
- Serve as the primary point of contact for active accounts from signed contract through delivery and reorder
- Coordinate internally with operations and production teams to ensure accurate, on-time fulfillment
- Review all orders for accuracy against customer specs; manage revisions and flag discrepancies before they reach production
- Provide proactive project status updates; resolve issues before customers have to ask
- Document account-specific requirements, preferences, and sensitivities in CRM for every active account
- Build and maintain automated CRM workflows: lead routing, follow-up sequences, quote delivery confirmations, project status notifications, reorder reminders, and satisfaction check-ins
- Create and maintain a library of proposal templates, customization guides, and product explainers that help the Sales Rep close faster
- Own the onboarding sequence for new B2B accounts: welcome communication, kickoff process, and first-order checklist
- Identify and implement process improvements + documentation that reduce manual work, decrease turnaround time, or improve accuracy
- Maintain organized account records, communication logs, and order histories in CRM
- Monitor account health indicators (order frequency, volume trends, communication responsiveness) and flag at-risk accounts early
- Identify upsell and expansion opportunities within existing accounts and surface them to the Sales Rep for pursuit
- Conduct periodic account reviews with key customers to assess satisfaction and deepen relationships
- Manage reorder cadences and build automated reminders tied to customer order history
Requirements
- 3–5+ years in account management, customer success, or operations — ideally in a production, print, or custom product environment
- Demonstrated experience building or improving operational workflows, not just following them
- Comfort with CRM automation tools (HubSpot workflows, Claude Cowork or OpenClaw, Zapier, etc.); must be driven to identify, build, and implement multi-step automations independently
- Strong project management skills; able to juggle multiple active accounts and orders in a clean, clearly auditable/transferable way
- Analytical mindset - you look at conversion data and see opportunities, not just numbers
- Excellent written communication; proactive and responsive with customers
- Familiarity with on-demand printing, photo products, or similar production environments strongly preferred.
Benefits
- Industry leading health, vision and dental insurance for families (Plans cover 100% for employees and up to 95% for dependents)
- Flexible vacation policy
- Gym partnership with ClassPass
- 401(k) matching plan
- Year-End Company Bonus Plan
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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