Customer Success Manager improving client experiences for Nasdaq Verafin's financial crime solutions. Building strong customer relationships and driving product adoption with strategic insights and reviews.
About the role
- Customer Success Analyst ensuring clients maximize results using the logistics platform. Acting as a bridge between customer needs and the company's objectives.
Responsibilities
- Ensure system usability by supporting clients in the optimal use of the platform to achieve their strategic objectives.
- Deliver presentations to client stakeholders and teams, showcasing results, features, and opportunities for improvement.
- Conduct on-site visits and regular meetings with key clients, maintaining close relationships and understanding their needs.
- Manage system implementation with clients, from onboarding through stabilization of tool usage.
- Provide functional support for the platform, resolving questions and issues with agility and empathy.
- Monitor customer success indicators (KPIs), identify risks and opportunities, and propose action plans for continuous improvement.
- Monitor and take action to ensure high levels of customer satisfaction by tracking NPS (Net Promoter Score).
- Track churn metrics and act proactively to retain customers and identify reasons for cancellations.
- Maintain a travel schedule for on-site engagement with key clients, strengthening relationships and promoting engagement.
Requirements
- Previous experience in Customer Success, Support, Project Management, or related areas.
- Clear, empathetic, and results-oriented communication skills.
- Ability to analyze data and performance indicators (such as NPS, churn, engagement).
- Availability for frequent travel.
- Comfortable presenting and leading meetings with diverse stakeholder profiles.
- Based in Paraíso, São Paulo; hybrid work model with 3 days in-office and 2 days remote.
Benefits
- Health insurance with low co-pay.
- Company-paid dental plan.
- Company-paid life insurance for protection and peace of mind.
- Flexible benefit for meals or groceries.
- Access to Gympass and Zenklub to support physical activity and mental wellbeing.
- Birthday day off.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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