Customer Success Manager overseeing and growing relationships with small to medium - sized customers in the DACH region. Remote work options within the EU with travel expectations to meet clients.
About the role
- Customer Success Manager overseeing key accounts for UPS, focusing on client satisfaction and retention. Engaging strategically with customers in the logistics and supply chain sector.
Responsibilities
- Serve as the primary point of contact and advocate for assigned accounts
- Handle routine customer inquiries with standardized solutions, escalating complex issues as needed
- Conduct frequent business reviews, either in-person or virtually, to provide insights and recommendations to enhance customer experience
- Develop and execute tailored success plans, driving adoption and maximizing ROI
Requirements
- 5 or more years in customer success, account management, or other customer-facing roles
- Strong relationship management and interpersonal skills
- Exceptional communication and negotiation skills
- Bachelor's degree in business, marketing, or a related field (preferred)
Benefits
- Health insurance
- 401(k) matching
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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