Customer Success Manager overseeing and growing relationships with small to medium - sized customers in the DACH region. Remote work options within the EU with travel expectations to meet clients.
About the role
- Customer Success Supervisor maintaining client satisfaction and driving retention at UPS. Cultivating relationships and identifying upsell opportunities while managing accounts for scalable growth.
Responsibilities
- Cultivating strong client relationships
- Driving retention and identifying upsell opportunities
- Ensuring client satisfaction and promoting service adoption
- Supporting business goals through strategic engagement
- Managing a high volume of accounts for scalable retention and revenue growth
Requirements
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Benefits
- Medical/prescription drug coverage
- Dental & Vision Benefits
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
- Disability Income Protection Plan
- Employee Assistance Program
- Educational Assistance Program
- 401(k) retirement program
- Vacation
- Paid Holidays and Personal time
- Paid Sick/Family and Medical Leave time as required by law
- Discounted Employee Stock Purchase Program
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