Customer Success Executive responsible for medication management solutions success and C - suite relationships at strategic customers. Involves partnership and optimization for customer value and satisfaction.
About the role
- Customer Success Manager improving client experiences for Nasdaq Verafin's financial crime solutions. Building strong customer relationships and driving product adoption with strategic insights and reviews.
Responsibilities
- Build and maintain strong relationships with key customers across departments as their primary contact.
- Leverage deep knowledge of the Nasdaq Verafin product suite to align customer needs with solutions.
- Drive retention by maximizing product adoption and optimizing application use.
- Conduct strategic customer interviews and deliver Business Reviews aligned with their success goals.
- Manage feedback and escalations promptly while collaborating cross-functionally and tracking activities in Salesforce and Gainsight.
Requirements
- 5+ years of experience in customer relationship management
- Strong ability to engage customers, uncover issues, and build trust
- Skilled at navigating and influencing stakeholders across all levels
- Proven ability to manage multiple priorities while maintaining quality
- Adaptable and proficient with CRM tools in fast-paced environments
Benefits
- Competitive, well-rounded rewards package that supports you and your family — inside and outside of work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Partner Success Manager supporting independent fuel partners in the trucking industry. Driving engagement and proactively resolving issues to ensure partnership success with Mudflap.
Customer Success Associate managing SMB customer relationships in SaaS at Sitemate's Austin office. Support onboarding, retention, and growth for customers in the heavy industries.
Customer Success Specialist managing customer relationships at athenahealth. Collaborating with support teams to ensure satisfaction and retention among independent medical practices.
Customer Success Manager overseeing and growing relationships with small to medium - sized customers in the DACH region. Remote work options within the EU with travel expectations to meet clients.
Customer Success Manager overseeing key accounts for UPS, focusing on client satisfaction and retention. Engaging strategically with customers in the logistics and supply chain sector.
Customer Success Supervisor maintaining client satisfaction and driving retention at UPS. Cultivating relationships and identifying upsell opportunities while managing accounts for scalable growth.
Technical Customer Success Manager ensuring client satisfaction and success for the IT services at Magna5. Building relationships and providing expert guidance to enhance client experience.
Customer Success Manager responsible for fostering customer partnerships and ensuring SaaS implementation success in a hybrid role. Collaborates closely with clients to realize value from their investment.
Customer Success Manager orchestrating experiences for Salesforce Signature customers through multi - cloud expertise. Building relationships with technical and business stakeholders to ensure value delivery.