Customer Success Associate managing SMB customer relationships in SaaS at Sitemate's Austin office. Support onboarding, retention, and growth for customers in the heavy industries.
About the role
- Customer Success Manager orchestrating experiences for Salesforce Signature customers through multi-cloud expertise. Building relationships with technical and business stakeholders to ensure value delivery.
Responsibilities
- Uses multi-cloud expertise to effectively orchestrate Signature experience across the strategic, sophisticated customers.
- Act as lead CSM orchestrating CSMs for multi-org, multi-cloud customers.
- Aligns with and leads Business and Technical stakeholders, Account Success team, and internal partners around customer goals ensuring value is delivered through Signature.
- Single point of customer accountability building and maintaining strong, trusted relationships.
- Drives Customer Success Score metrics for customers; handles Escalations and Red Accounts.
Requirements
- NV1 or Eligible for clearance is Required
- Experienced professional with relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture.
- Knowledge & technical depth with Salesforce products (Sales, Service Cloud) platform features, capabilities, and standard methodologies is a must due to the nature of the role & customers it will serve.
- Experience with complex Federal Government accounts would be highly advantageous
- Customer Success experience is highly preferred
- Outstanding communication and presentation skills with demonstrated track record of influencing effectively at all levels of the organisation.
- Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and be adept at handling objections.
- A curious nature, willing to continually expand knowledge of Salesforce products and industry trends.
Benefits
- Strong consultative skills
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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