Customer Success Manager leading a team for trial enablement and adoption in law firms. Collaborating with Sales, Marketing, and Product for enhanced customer engagement and onboarding strategies.
About the role
- Customer Success Manager overseeing and growing relationships with small to medium-sized customers in the DACH region. Remote work options within the EU with travel expectations to meet clients.
Responsibilities
- Develop and nurture a portfolio of ~250 small to medium-sized clients in the DACH region and North of Europe
- Be a real growth driver through upselling
- Prevent and minimise churn
- Maintain a high NPS
- Develop strong relationships with users and decision makers on a daily basis
- Manage commercial conversations with your portfolio of existing customers and ensure renewals and upsell opportunities
- Contribute to the direct development of our product by relaying customer feedback to the technical and product teams
- Create and write product and industry-related content to best serve your customers (guides, articles..)
- Gather customer testimonial & feedback in an intelligent way
Requirements
- Successful experience in CSM/Account Management in at least one SaaS company for a minimum of 2-3 years
- Excellent proficiency in English and German
- You have very good spoken and written communication skills
- Knowledge of Adtech or a legal background is a plus
- Any other language is a plus
Benefits
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
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