Hybrid Partner Success Manager

at Mudflap

• Job title: Partner Success Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $115,000 - $140,000 per year
• Degree requirement: No Education Requirement
• Tech skills: SQL
• Location requirements: Hybrid, Austin, United States

About the role

• Partner Success Manager supporting independent fuel partners in the trucking industry. Driving engagement and proactively resolving issues to ensure partnership success with Mudflap.

Responsibilities

• Own the post-launch success of our independent truck stop partners
• Monitor partner performance at scale using metrics to surface trends, identify risks, and prioritize action across the network.
• Build and strengthen partner relationships by being a trusted, proactive point of contact—someone who listens well, follows through, and adds value consistently.
• Define and iterate on partner health signals, playbooks, and scalable processes that allow us to operate efficiently
• Collaborate with cross-functional teams to advocate for partner needs and remove friction in how we serve them.
• Move quickly and act with ownership—whether that means jumping into a problem, creating structure where there isn’t any, or driving a solution forward independently.
• Communicate clearly and thoughtfully—whether it’s with a partner, a teammate, or in reporting insights to leadership.
• Maintain accurate records and reporting of activity and results

Requirements

• 5+ years of experience in customer success, partner success, account management, or vendor support
• Proven ability to manage a large and diverse portfolio of accounts while balancing both proactive and reactive workstreams.
• Strong analytical mindset—comfortable interpreting data, making performance-driven decisions, and working with data teams to generate actionable insights.
• Excellent relationship-building and communication skills—you can adapt your style to different partner personalities and maintain trust, even during tough conversations.
• Demonstrated ownership and bias for action—you spot problems before they become escalations, and take initiative to solve them quickly.
• Experience working cross-functionally with teams like product, support, and operations to advocate for customers and improve the end-to-end partner journey.
• Highly organized and efficient with time management
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and data analysis tools (e.g., Looker, Excel, or SQL) is a plus.
• Familiarity with merchant/vendor relationships in industries like logistics, fuel, retail, or B2B marketplaces is a plus

Benefits

• Competitive salary and multiple benefit options
• Responsible Time Off
• 401(k) matching
• Opportunities and support for major career growth
• Annual Company offsite event (Mudfest!)