Senior Relationship Manager managing key strategic clients for Iress, Australia's technology company. Building trusted partnerships and driving client success to enhance revenue growth.
About the role
- Regional Relationship Manager at oneZero managing client onboarding and satisfaction in fast-paced fintech environment. Focusing on improving product adoption, client relationships, and achieving key goals.
Responsibilities
- Guide clients through the onboarding process from sale to go-live
- Collect and organize deployment prerequisites
- Maintain relationships with assigned clients to increase adoption and satisfaction
- Establish trusted advisor relationships
- Help clients achieve critical goals and KPIs
- Identify upsell opportunities
- Advocate customer needs across departments
- Improve client experience by creating product enhancements
- Act as an escalation point for relationships and expectations
Requirements
- Graduate degree preferred
- Experience in Customer Success, Account Management, Sales, or Operations
- Strong attention to detail and organization
- Ability to prioritize effectively
- Self-motivated and capable of autonomous work
- Teamwork and collaboration skills
- Exceptional verbal and written communication skills
- Confident in delivering training and demonstrations
- Additional skills: MT4/5 knowledge
- Knowledge of financial markets (forex, DMA, equities, CFDs, NDF’s)
Benefits
- Hybrid work arrangement
- Professional development opportunities
- Employee recognition programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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