Senior Manager enhancing customer support operations for Local Government in Australia. Collaborating with various teams to boost service reliability and quality.
About the role
- Claims Support Representative managing customer inquiries and claim submissions in insurance. Engaging with customers and ensuring proper documentation and compliance during claims process.
Responsibilities
- Respond promptly to customer inquiries, address concerns, and provide guidance throughout the claims filing process.
- Receive, review, and process insurance claim documents for carriers.
- Serve as the subject matter expert on customer policies and coverage.
- Ensure precise record keeping of all claims, communications, and resolutions.
- Accurately document all claim-related activities and interactions.
- Engage professionally with carriers, internal Client Executives, and external customers.
Requirements
- High school diploma or equivalent required; associate’s degree preferred.
- 1-3 years of customer service, insurance, or claims-related experience preferred.
- Strong communication and interpersonal skills; excellent attention to detail and data accuracy; ability to multitask in a fast-paced environment; proficiency in claims management systems and office software; knowledge of life and health insurance policies and terminology.
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