Customer Success Manager developing relationships and strategies for customer satisfaction and retention. Collaborating with internal teams to drive product adoption and service excellence at SWIVEL.
About the role
- Customer Success Manager at Once For All enhancing client relationships for a SaaS construction management platform. Analyzing client data and facilitating onboarding processes.
Responsibilities
- La gestion des appels entrants et sortants pour suivre les renouvellements et comprendre les besoins clients
- L'analyse des retours clients et l'identification d'opportunités d'upsell et de cross-sell
- L'accompagnement et la formation des nouveaux clients à l'outil, dès l'onboarding
- Le suivi des indicateurs clés (NPS, rétention, etc.) et la proposition d'actions correctives à l'équipe
Requirements
- Maîtrise des techniques d'argumentation commerciale
- À l'aise avec l'analyse de données clients : indicateurs d'usage, NPS, taux de rétention
- Expérience avec un CRM
- Une expérience en account management ou en support B2B/B2C serait un vrai plus.
Benefits
- Tickets-restaurant : 9,5 € de valeur faciale, dont 5,5 € pris en charge par l'employeur
- Flexibilité organisationnelle 2 jours de télétravail par semaine une fois à l'aise sur le poste.
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