Sales advisor at Life Protect 24/7 providing medical alert services through phone interactions. Building rapport with customers and ensuring satisfaction during service calls.
OF
Hybrid Call Center Communication Specialist
Posted last month
About the role
- Call Center Communication Specialist at OHSU responsible for receiving and documenting meal orders from patients and visitors. Verifying diets and providing nutrition-related customer service
Responsibilities
- Obtains meal orders from patients and visitors via the telephone and transposes meal orders into CBORD computer system.
- Verifies meal orders meet diet order parameters using the EPIC system.
- Accesses EPIC Medicine Administrative Record to see if patient’s medication has significant food interaction, and, if so, notifies nursing staff.
- Processes diet requisitions.
- Documents required information accurately, efficiently and consistently.
- Processes reports that compare food ordered with meal order.
- Adds, deletes, or changes information on manual or computerized system to maintain accurate, complete, and current information.
- Coordinates Communication Center processes with Production, Tray line and Meal Service Associates.
- Communicates with employees in other departments effectively.
- Responds to inquiries from patients and staff about OHSU room service program and services; directs inquiries as necessary; explains processes and procedures to customers; provides information about services available; receives incoming calls and routes to appropriate staff.
Requirements
- An associate’s degree or certification in general office occupations or office technology and 1 year of experience in a call center or customer service position; OR A bachelor's degree and 6 months of experience in a call center or customer service position; OR equivalent education and experience.
- Experience in call center or customer service.
- Experience in food service or food related industry.
- Knowledge of the English Language sufficient for telephone communication and written communication with patients and staff.
- Ability to perform mathematical calculations: addition, subtraction, multiplication and division with the aid of a calculator.
- Must be able to work in a fast paced production office environment, provide excellent customer service and service recovery with patients and patient families directly throughout the shift.
- Ability to handle high volume phones during peak meal times, manage other tasks throughout the day i.e. doing reports, entering menus, enter all nutrition products and supplements.
- Ability to multitask and use multiple software/applications at the same time.
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