Contact Center Specialist I supporting client interactions for financial inquiries. Providing quality customer service through inbound calls in a flexible work environment.
BH
Hybrid BSS Provider Experience Representative, Health Plans, Call Center
Posted 5 days ago
About the role
- BSS Provider Experience Representative answering provider inquiries at Banner Health. Delivering customer service in a fast-paced hybrid environment in Arizona.
Responsibilities
- Take inbound calls answering questions from providers and their staff members
- Provide excellent customer service and satisfaction with a goal of first call resolution
- Receive, document, research and respond to provider inquiries and escalated calls
- Work cohesively with appropriate parties to ensure delivery of outstanding customer service
- Identify and resolve managed care issues concerning claims, contract interpretation, utilization management
- Assist internal departments in resolving provider appeals
Requirements
- At least 3+ years of high-volume call center experience
- At least 3+ years of healthcare experience, including knowledge of billing, coding, medical claims
- Must live in Tucson or Phoenix area
Benefits
- Competitive wages
- Paid orientation
- Flexible Schedules (select positions)
- Fewer Shifts Cancelled
- Weekly pay
- 403(b) Pre-tax retirement
- Resources for living (Employee Assistance Program)
- MyWell-Being (Wellness program)
- Discount Entertainment tickets
- Restaurant/Shopping discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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