Hybrid Bilingual Call Centre Representative

at Centurion Asset Management Inc.

• Job title: Bilingual Call Centre Representative
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$45,000 - CA$55,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Toronto, Canada

About the role

• Bilingual Call Centre Representative handling telephone and email inquiries for residents. Organizing appointments and tracking leads while ensuring exceptional customer service standards.

Responsibilities

• Develop and foster positive relationships with internal and external stakeholders.
• Ensure proactive timely resolution of all prospective and current Resident inquiries.
• Professionally and courteously handle all previous, prospective and current Resident inquiries, feedback, complaints, or concerns.
• Ensure a high level of professionalism is achieved through constant and consistent attention to Centurion’s Vision, Mission, and Values.
• Promote a strong sense of community.
• Answer all prospective and current Resident inquiries, providing related information and forms when required.
• Organize and book visitor appointments in a targeted environment in Microsoft Outlook and Lead Managing.
• Obtain all prospective Resident information using the provided script and enter all Leads, including those gathered through email, telephone, or building Guest Cards, into Lead Managing.
• Place all requesting prospective Residents onto the Waiting List and follow up with them regularly to keep them up-to-date on the status of availability; removing from the list prospective Residents who are no longer in need of the apartment.
• Follow up with outbound rental inquiries through various leads.
• Follow up with Leads and update their current status in Lead Managing.
• Promote Centurion’s Value Proposition.
• Complete weekly variance reporting and other reports as assigned.
• Complete other duties as assigned.

Requirements

• Must have full availability to work days, evenings and weekends;
• A passion for excellence in customer service delivery and highly motivated!
• Minimum 2 to 3 years of customer service experience in a retail environment;
• Exceptional communication and interpersonal skills;
• Excellent organizational skills with an aptitude for multi-tasking;
• Strong typing skills and computer knowledge;
• Fluently bilingual, written and spoken, in English and French;
• Knowledge of other languages considered an asset.

Benefits

• Centurion is an inclusive and equal opportunity Employer committed to creating a positive, supportive and inclusive environment for all Employees.
• In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the Ontario Human Rights Code and all other applicable provincial rules and regulations, Centurion will provide accommodations throughout the recruitment and selection process to applicants with disabilities, as requested.