Call Center Agent in Florida Department of Revenue assisting taxpayers with inquiries on tax bills and delinquencies. Requires bilingual ability in English and Spanish, and prior customer service experience.
KU
Onsite Virtual Branch Service Representative – Call Center
Posted yesterday
About the role
- Virtual Branch Services Representative at KEMBA Financial providing sales and service support for Member-based business. Professionally servicing Member activity and ensuring compliance with policies and procedures.
Responsibilities
- Provide sales and service support for Member-based business
- Professionally service Member activity associated with loan and deposit services
- Provide accurate information for all products and services
- Open new membership and deposit accounts
- Assume primary ownership over all Member issues
- Cross-sell alternative or additional services
- Provide basic financial services advice to Members
- Assist in the development of competitive and/or Member information
- Act as liaison for MSRs and lending staff
- Meet or exceed all service and productivity goals
- Maintain an up to date status of all sales support and processing activity
- Ensure compliance with KEMBA policy and procedures
- Continue to improve individual level of competency through training and certification
Requirements
- High school diploma or equivalent education and experience
- Prior experience in a customer service role
- Strong organizational skills and attention to detail
- Must value a high degree of accuracy and speed
- Professional demeanor and ability to be On Stage for extended periods maintaining a positive attitude
- Effective verbal and written communication skills
- Must be able to easily adapt to quick changes in pace or workload
- Prior experience in a financial/banking institution
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