Bilingual Call Centre Representative handling telephone and email inquiries for residents. Organizing appointments and tracking leads while ensuring exceptional customer service standards.
TS
Hybrid Contact Center Analyst, Mid-level – Communications
Posted yesterday
About the role
- Join Tokio Marine as an Analista de Contact Center, enhancing internal communication and engagement strategies. Focus on creating compelling content and effective campaigns.
Responsibilities
- Develop internal communication and employee marketing (endomarketing) initiatives
- Produce various content types, including copy, newsletters, scripts, visual assets, presentations, and corporate videos
- Plan and execute internal campaigns, including timelines, creative assets, narratives, and deliverables
- Edit videos and create graphic materials using tools such as CapCut, Adobe Premiere, Canva, and Photoshop
- Manage internal channels (intranet, email, and communication platforms)
- Apply storytelling techniques to make messages more attractive and engaging
- Develop strategies to increase engagement and strengthen communication with employees
Requirements
- Bachelor's degree completed
- Knowledge of editing tools
- Experience in internal communication
- Availability to work in a hybrid model (3 days in the office and 2 days remote)
- Intermediate English preferred
Benefits
- Health insurance
- Dental insurance
- Pharmacy assistance
- Wellhub (Gympass)
- Workplace exercise
- Quick massages
- Physiotherapy
- Meal allowance (meal voucher)
- Food allowance (grocery voucher)
- Annual 13th food allowance
- Pregnancy support program
- Mother's corner (nursing space)
- Baby kit
- Extended maternity and paternity leave
- Daycare/Babysitter allowance
- Social services
- Life insurance
- Funeral assistance
- Transportation allowance with preferential discount
- Breakfast
- Convenience store (on-site market)
- ATM (Santander)
- Private pension plan
- Payroll-deducted loans
- Competitive profit-sharing (PLR)
- Insurance discounts
- Shows at Tokio Marine Hall
- Bank fee waivers (Santander)
- Tokio Indica discount platform
- Birthday day off
- Service-anniversary days off starting at 5 years
- Educational incentives
- Corporate University
- Name and gender rectification support for transgender people
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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