Hybrid Account Manager

at OAG

• Job title: Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Luton, United Kingdom

About the role

• Account Manager managing customer accounts, driving retention and growth for a leading global travel data platform. Collaborating with teams to ensure customers utilize the full value of services offered.

Responsibilities

• Own and manage a defined book of mid-market customer accounts across a specific region or vertical.
• Drive strong customer retention through proactive engagement, relationship building, and value delivery.
• Deliver against Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets.
• Identify, qualify, and close growth opportunities through upselling existing products and cross-selling new product families.
• Understand customer use cases, renewal cycles, and account health to manage risks and maximise contract value.
• Collaborate with Customer Success, Solutions Consultants, and Product teams to ensure customers realise the full value of OAG’s services.
• Lead commercial negotiations and renewals with procurement and key decision-makers.
• Maintain accurate forecasting and renewal pipelines in Salesforce CRM.
• Capture customer feedback to inform product development and go-to-market strategy.

Requirements

• Experience in B2B account management or customer growth roles, ideally within SaaS, data, or subscription-based models.
• Proven ability to build relationships, deliver value, and meet commercial objectives.
• Exposure to fast-paced, collaborative environments.