BM
Senior Account Manager at Back Market's B2B division overseeing seller onboarding and performance management. Developing strategic partnerships and optimizing seller performance within Europe.
About the role
- Own and manage a defined book of mid-market customer accounts across a specific region or vertical.
- Drive strong customer retention through proactive engagement, relationship building, and value delivery.
- Deliver against Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets.
- Identify, qualify, and close growth opportunities through upselling existing products and cross-selling new product families.
- Understand customer use cases, renewal cycles, and account health to manage risks and maximise contract value.
- Collaborate with Customer Success, Solutions Consultants, and Product teams to ensure customers realise the full value of OAG’s services.
- Lead commercial negotiations and renewals with procurement and key decision-makers.
- Maintain accurate forecasting and renewal pipelines in Salesforce CRM.
- Capture customer feedback to inform product development and go-to-market strategy.
Requirements
- Experience in B2B account management or customer growth roles, ideally within SaaS, data, or subscription-based models.
- Proven ability to build relationships, deliver value, and meet commercial objectives.
- Exposure to fast-paced, collaborative environments.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
BU
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