Hybrid Program Operations Specialist

at North West Regional College (NWRC)

• Job title: Program Operations Specialist
• Job type: Full Time
• Experience level: Junior
• Salary: $28 - $37 per hour
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Bellingham, United States

About the role

• Program Operations Specialist providing support to clinical programs for NWRC, including care coordination and behavioral health tasks. Managing electronic health records and ensuring accurate billing.

Responsibilities

• Program Operations Specialists provide support to our clinical programs including care coordination and behavioral health.
• This includes working in electronic health records and databases to ensure the work is recorded and billed correctly.
• Providing support to clinicians, working with subcontractors and payers, and satisfying the reporting requirements of each program.

Requirements

• Bachelor's Degree in social services or related field; AND one year of experience in social services and/or in a support staff function; OR Two years of college level courses in a relevant field; AND three years of experience in social services and/or in a support staff function; OR An equivalent combination of education and experience, which provides the skills, knowledge and ability to perform the work.
• Broad knowledge of the legal, contractual and financial requirements relates to NWRC programs.
• Demonstrated ability to work with databases, word processing and spreadsheets at an intermediate skill level.
• Ability to perform complex data analysis and compile data driven summaries.
• Ability to analyze situations accurately and adopt effective course of action.
• Ability to provide technical support/explain complex program processes to staff and community partners.
• Ability to work independently, including organizing and prioritizing assignments, drafting routine correspondence, trouble shooting and problem solving.
• Ability to work with efficiency and flexibility under frequent pressure of deadlines.
• Ability to maintain confidentiality of client, provider, and staff information.
• Ability to establish and maintain effective working relationships with co-workers, other agency personnel, and the general public using courtesy, tact and good judgment.
• Sensitivity to the needs and values that are present in working with diverse groups of people.
• Must have a valid driver's license, a vehicle available for work-related travel, and appropriate liability insurance.

Benefits

• 100% Employer paid medical for individual employee plans and up to 95% paid medical for dependent coverage plans, with multiple plan options
• 100% Employer paid Dental and Vision for the employee and eligible dependents with multiple plan options
• Washington State Public Employees Retirement System (PERS 2 or PERS 3)
• 100% Employer paid Employee Assistance Program (EAP) for employee & dependents
• Life and Long-term Disability insurance, including voluntary buy-up options
• Vacation Leave, accrued at 8hrs/month & increasing with longevity
• Sick Leave, accrued at 8hrs/month
• 13 Paid Holidays Annually
• 3 Paid Wellness Days Annually
• Voluntary Flex Spending Plans for health and/or child/elder care
• Voluntary Deferred Compensation Program
• Alternative Work Schedules
• Hybrid Work Environment
• 4% premium pay offered for Certified Social Services Interpreters