CP
Analista de Formação Profissional executing corporate education projects focused on Brazil - Germany cooperation. Managing operational projects and supporting new initiatives in a dynamic international environment.
About the role
- Dispute Resolution Analyst at Nuvei, improving dispute processes and supporting merchant relations in payment processing. Collaborate with multiple teams and deliver insights for performance enhancement.
Responsibilities
- Analyze merchant dispute performance metrics to identify trends, root causes, and opportunities for improvement.
- Deliver workshops and training sessions to merchants, providing data-driven insights and guidance on dispute prevention and best practices.
- Optimize internal dispute management procedures and collaborate with Product, Technology, and Business Analysis teams to enhance automation and operational efficiency.
- Perform daily operational activities, including monitoring and managing the dispute flow.
- Handle ad hoc tasks and special assignments as required.
- Collaborate closely with internal departments to ensure efficient and smooth operations.
Requirements
- Experience as an Analyst
- 2+ yrs. work experience in either Claims, Transactional Banking (Disputes & Payment Investigations), or a similar operational/analytical role;
- Good understanding of Excel
- High level of accuracy and extreme attention to detail;
- Good problem-solving and strong analytical skills;
- Helpfulness and willingness to work in a team;
- Fluent English (both verbal and written);
- French (both verbal and written) is and advantage;
- SQL, Python, and experience in chargebacks (advantage);
- Advanced Excel (advantage).
Benefits
- Monthly LIDL or WOLT food allowance;
- Hybrid working model;
- Private health insurance;
- One-month workcation;
- Cool and modern penthouse office in Vilnius city;
- Annual bonus depending on company and individual results;
- Space for personal and professional growth, training, giving back to community activities;
- Office perks, a great atmosphere, company events and a lot more to explore.
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