Analista de Remuneração Pleno at Minsait focusing on data analysis for strategic decisions and collaboration with different HR areas.
GM
Hybrid Support Analyst – Mid-level
Posted 1 hour ago
About the role
- Analista de Sustentação Zendesk para garantir desempenho e disponibilidade da plataforma, resolvendo incidentes e apoiando usuários internos com boas práticas na ferramenta.
Responsibilities
- Provide support and maintenance for Zendesk, ensuring platform availability and performance
- Receive, analyze and resolve incidents and requests related to the system
- Configure and maintain triggers, automations, macros, workflows, forms and SLAs
- Support internal users in using the tool and promote best practices
- Identify root causes of recurring issues and propose technical and operational improvements
- Support Zendesk integrations with other systems
- Monitor operational KPIs (SLA, ticket volume, backlog, response time)
- Document processes, configurations and procedures
- Work closely with business units and technical teams on platform evolution
Requirements
- Proven experience as a Mid-level Analyst working in system support
- Hands-on knowledge of Zendesk (administration or functional/technical support)
- Experience in incident management and user support
- Familiarity with ITIL or support best practices
- Strong organizational skills, analytical ability and clear communication
- Ability to work independently on medium-complexity tasks
Benefits
- PDS (Performance Award for Outstanding Results)
- Partnerships and discounts (SESC, universities, restaurants, leisure, cultural activities, etc.)
- Learning and development platform and development programs
- Pregnancy support program
- Medical assistance (health insurance)
- Dental assistance (dental insurance)
- Life insurance
- Transportation allowance (Vale Transporte)
- Total Pass
- Meal voucher or food allowance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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