Hybrid Senior Information Technology Process Analyst

Posted 2 hours ago

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About the role

  • Senior Information Technology Process Analyst at Boeing leading process improvement initiatives across IDT&S organization. Collaborating with teams to enhance employee experience and operational efficiency.

Responsibilities

  • Lead value stream mapping efforts to visualize current-state processes, identify bottlenecks, inefficiencies, and non-value-added steps
  • Define and design future-state processes and roadmaps that improve cycle times, quality, and customer value
  • Facilitate workshops and interviews with IT stakeholders to gather requirements, validate insights, and socialize improvement opportunities
  • Develop and socialize clear, role-tailored communications that explain improvement work, benefits, and changes to different IT audiences
  • Translate process insights into actionable recommendations, metrics, and governance mechanisms
  • Collaborate with process owners, product managers, developers, operations, security, and other IDT&S teams to implement changes and monitor outcomes
  • Measure impact using relevant KPIs (lead time, cycle time, throughput, defect rates, deployment frequency, etc.) and report progress to leadership
  • Mentor and coach teams on Lean, Agile, Six Sigma, and VSM methodologies as needed

Requirements

  • 5+ years’ experience with processes analysis, processes development, and process improvement
  • 3+ years’ experience with Value Stream Mapping
  • 5+ years’ experience communicating with technical experts and explaining difficult technical concepts to non-technical business users
  • 3+ years’ experience in business and/or organizational change management
  • Excellent written and verbal communication skills with the ability to create clear, concise communications tailored to different IDT&S roles
  • Proficiency with process documentation tools and data analysis and familiarity with ITIL/DevOps concepts
  • Lean certification
  • Experience with enterprise IDT&S environments, DevOps practices, software delivery pipelines, and IDT&S operations
  • Familiarity with ITSM frameworks (ITIL) and security/compliance considerations within IT processes
  • Experience producing role-specific communications for audiences such as developers, operations/DevOps, security, PMs, and executives
  • Experience leading large-scale process improvement programs or transformation initiatives
  • Strong storytelling ability: turning data and process maps into compelling narratives for leadership and teams
  • Experience with change impact assessments, training material development, and adoption tracking

Benefits

  • Health insurance
  • Flexible spending accounts
  • Health savings accounts
  • Retirement savings plans
  • Life and disability insurance programs
  • Paid and unpaid time away from work

Job title

Senior Information Technology Process Analyst

Job type

Experience level

Senior

Salary

$119,850 - $173,650 per year

Degree requirement

No Education Requirement

Tech skills

Location requirements

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