Principal Business Systems Consultant responsible for Customer Service enhancements at Blue Cross. Leading strategy, managing projects, and ensuring alignment with operational objectives.
About the role
- Business Operations Associate at NPHire, coordinating cross-functional efforts and data-driven reporting for rapid growth.
Responsibilities
- Help serve, alongside the VP of Operations, as the “connective tissue” between Sales, Product, Marketing, and Operations to ensure alignment and accountability
- Manage cross-functional project timelines, communication, deliverables, and follow-through
- Coordinate weekly and biweekly leadership rhythms (agendas, notes, action items, follow-ups)
- Assist with building and document operational processes and playbooks (SOPs) as NPHire scales
- Maintain and optimize internal workflows (Slack automations, Notion systems, project trackers)
- Own the buildout, maintenance, and accuracy of NPHire’s core dashboards, tracking: Candidate growth and funnel metrics, Potential customer (Employer) acquisition and conversion, Revenue pacing, forecasting, and pipeline health, Campaign performance (in partnership with Marketing)
- Consolidate data from systems such as Salesforce, Nooks, Gong, Google Sheets, and ad platforms into clear, unified weekly reporting
- Maintain CRM data integrity by ensuring clean, consistent, and complete data across Sales, Customer Success, Marketing, and other applicable pipelines
- Support the Sales team with lead list imports, outbound sequences, call lists, tagging, and light workflow creation in Nooks, Gong, and Salesforce as needed
- Build lightweight operational workflows and automations that improve team efficiency and reduce manual work
- Conduct ad hoc analysis to support Sales, Product, and Marketing – highlighting trends, identifying bottlenecks, and providing actionable insights
- Collaborate with Product and Sales to ensure data flows smoothly across the candidate and potential customer (Employer funnels) to accurately reflect the full GTM process
Requirements
- At least 1-2 years of experience in Business Operations, Revenue Operations, Project Management, or a related operational support role (preferably in SaaS, tech, or marketplace businesses)
- Familiarity with CRM systems (Salesforce, HubSpot, Pipedrive) and sales enablement tools (Gong, Nooks, etc.)
- Strong data skills – proficient in spreadsheets (Google Sheets, Excel), data analysis, and comfortable working with dashboards (Looker, Salesforce)
- Experience partnering with Sales, Product, and/or Marketing teams
- Excellent verbal and written communication skills
Benefits
- You’ll be joining a mission-driven company that’s reshaping the NP job landscape
- You’ll work closely with senior leadership and directly influence company growth
- You’ll own meaningful, visible projects that have immediate impact
- You’ll gain exposure to Sales, Product, Marketing, and Operations
- You’ll help build an early-stage service line that’s scaling quickly
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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