Head of Business Operations at Kasada stopping automated bot attacks. Establishing performance metrics and collaborating with executives to ensure strategic execution.
BM
Hybrid Principal Business Systems Consultant – Contact Center
Posted 2 hours ago
About the role
- Principal Business Systems Consultant responsible for Customer Service enhancements at Blue Cross. Leading strategy, managing projects, and ensuring alignment with operational objectives.
Responsibilities
- Serve as a key representative for Customer Service across a variety of initiatives.
- Facilitate discussions with Subject Matter Experts to identify Customer Service needs and define requirements.
- Leverage data analytics to identify opportunities to AI-driven enhancements and process automations.
- Provide support for the day-to-day management of telephony systems and CRM operations.
- Lead the strategy and delivery for a product line and its business rules within all market segments.
- Collaborate with BCBSM management and IT in project initiatives for consistent approaches in business and technical design.
- Direct and is responsible for the successful delivery of new products and benefits to achieve business efficiency.
Requirements
- 7+ years of related professional experience.
- 2 years experience of project management.
- Demonstrated organizational relationship management skills.
- Strong problem solving skills, conflict resolution, facilitation and negotiation skills.
- Excellent written and verbal communication skills.
- Self-motivated, ability to work independently, and demonstrated ability to work under tight time frames.
- Strong experience with the MS Office suite.
- Experience with Client Management suite of tools.
- High school diploma (or equivalency) and legal authorization to work in the U.S.
Benefits
- Medical, dental, and vision insurance
- Life insurance
- 401k
- Paid Time Off (PTO)
- Volunteer Paid Time Off (VPTO)
- And more
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