Principal Business Systems Consultant responsible for Customer Service enhancements at Blue Cross. Leading strategy, managing projects, and ensuring alignment with operational objectives.
About the role
- Head of Business Operations at Kasada stopping automated bot attacks. Establishing performance metrics and collaborating with executives to ensure strategic execution.
Responsibilities
- Establishing company KPIs with Finance and LT and embedding a structured monthly performance review process
- Selecting and implementing the right tools (using existing systems where possible) to track KPIs, priorities and actions
- Redesigning how LT meetings operate — what is reviewed weekly vs monthly, what requires decisions, and how follow-up is tracked
- Driving accountability across LT by ensuring priorities have named owners, deadlines and visible progress
- Maintaining a live company-wide priority and action tracker and escalating slippage where needed
- Partnering with Field CTO/SVP Sales on implementation of the new GTM engine and HubSpot, ensuring reporting aligns with company KPIs
- Working with Fractional Head of P&C to define the enterprise systems and operating model, including how systems are integrated and how capability is resourced
- Helping CFO and Field CTO structure a scalable contracts and NDA process, including workflow, use of AI tools and external legal support
- Owning and modernising the RACI so accountability is clear and reflects how the company actually operates
- Redesigning the risk register and defining a clear corporate risk management approach and policy
- Designing and running the annual planning cycle (Sept/Oct), ensuring strategy, priorities and budget align
- Supporting and coordinating board paper preparation (with CEO, EA and Finance), ensuring KPIs, risks and priority updates are clear and delivered on time
- Introducing structured Quarterly Business Reviews once the core operating foundations are in place
Requirements
- Experience in a senior operations, transformation or business operations role in a complex organisation.
- A track record of setting up and running operating cadence (planning cycles, performance reviews, exec reporting).
- Strong program and project management skills — able to run large cross-functional initiatives and see them through to completion.
- Comfortable working directly with executives and supporting senior forums (LT, board), including preparing materials and driving follow-up.
- Able to take broad or ambiguous priorities and turn them into clear plans with owners, timelines and outcomes.
- Experience supporting or running annual operating plans and quarterly business reviews.
- Experience in risk management and governance, including maintaining risk registers, tracking actions and supporting board-level reporting.
- Strong stakeholder management skills — able to work across teams and bring people together to get things done.
- Exposure to business systems, transformation or platform change, and able to work with technical teams to improve processes and tools.
- Previous experience in a listed environment and/or high growth technology business would be favourably considered.
- Strong written and verbal communication skills, with the ability to structure discussions and present clearly to senior stakeholders.
Benefits
- A stake in Kasada’s global success through equity/stock options
- Support for growing families, including generous parental leave and resources before, during, and after leave
- Wellbeing support to help you grow and recharge, including access to our EAP with confidential counselling for you and your loved ones
- Birthday leave
- Wellness leave
- Annual company offsites to connect, collaborate, and celebrate together
- A dog-friendly HQ in Sydney
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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