Network Support Analyst handling computer - related processes and providing support to end users. Responsible for monitoring network systems and maintaining operational efficiency with local travel.
About the role
- Summer Trainee, Technical Support role at Normet working on global spare parts operations. Ensuring technical assistance and data management for improved customer satisfaction.
Responsibilities
- Manage and resolve tickets in the global spare parts support portal, providing technical support and ensuring timely issue resolution.
- Analyse , prioritize, and delegate support cases as required to meet business needs.
- Maintain and manage item data in PDM and ERP systems, ensuring accuracy and consistency.
- Conduct quality control for spare part master data to support operational excellence.
- Provide technical assistance for spare part-related issues, collaborating with cross-functional teams.
Requirements
- Master’s/ bachelor’s degree student in Mechanical engineering and/or Industrial management
- The feeling of being comfortable and motivated working in a technical environment with technical products
- Ability to handle multiple supports requests simultaneously
- A strong team player with good interpersonal and communication skills, drive to find best solutions for our clients and products
- Good IT skills (Microsoft Office), especially knowledge in ERP (Microsoft Dynamics AX/D365) and PDM (Sovelia)
- Capability to work independently and with a multinational team
- A self-driven way of working and ambition to develop your skills
- A can-do and results-driven attitude
- Willingness to take responsibility and ownership
Benefits
- Meaningful Work: Help keep our equipment running smoothly for customers worldwide.
- Support & Training: Get a thorough introduction to the job, with great teammates to guide you.
- Learning Opportunities: Gain hands-on experience with tools like ERP and PDM systems and develop valuable technical skills.
- Great Team: Work with a friendly, collaborative, and diverse group of professionals.
- Personal Growth: Take on responsibilities, solve real-world problems, and build your career.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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