Hybrid Clinical Support Analyst II

at Surgery Partners, Inc

• Job title: Clinical Support Analyst II
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: SDLC
• Location requirements: Hybrid, Nashville, United States

About the role

• Clinical Support Analyst managing ASC and clinical applications for Surgery Partners. Responsible for system configuration, business workflow optimization, and user training in a hybrid role.

Responsibilities

• The Clinical Support Analyst will be responsible for configuring and managing the ASC and Clinical applications used by Surgery Partners entities.
• Responsible for system configuration, optimizing business workflow, vendor interaction, issue resolution, system data management, reporting, and additional tasks as needed.
• The position combines system support and business system analysis, possibly user training.
• It covers applications ranging from EMR/EHR, Practice Management/Patient Accounting, Supply/Materials Management, Provider Credentialing to Managed Care Contracts, and any supporting applications needed for the Tier-1 systems within ASCs.
• Ability to troubleshoot application issues.
• Troubleshoot errors within the system identified by end users and resolve them within application configuration or work with the application developer (vendor or in-house) to fix them.
• Ability to configure the system to support application and business workflow to meet business/operational needs.
• Ability to resolve tickets and keep IT ticket tracking application updated.
• Ability to evaluate/modify/build templates within the business application.
• Ability to work with end users to understand their business requirements for the system application to optimize its use.
• Ability to work with remote users on multiple sites.
• Ability to work with vendors of applications supported.
• Working knowledge of the complete SDLC (Software Development Life Cycle), including analysis, design, configuration, and testing of applications.
• Test and deploy application configurations and solutions from development to production environments.
• Experience creating and maintaining business requirements, technical documentation, test plans, and deployment plans.
• Assist users in the design/modification of reports to meet business needs.

Requirements

• Bachelor’s degree or equivalent experience
• 5+ years of experience supporting an EHR system or EMR system
• 1+ years of business analysis experience
• Clinical informatics, RN or equivalent clinical experience in ambulatory, hospital, or physician practices is strongly preferred
• Work experience in an IT ticket system to track application issues is preferred
• Ambulatory applications competencies on HST, Nextech, NextGen Ambulatory, AthenaHealth, AdvantX, AllScripts, eClinicalWorks, Meditech Ambulatory is strongly preferred.
• Proficient with MS Office Products (Word, Excel, PowerPoint, Visio)
• Strong verbal, written, and presentation skills.
• Excellent interpersonal skills to promote the customer’s experience.
• Ability to solve problems with good judgment and attention to detail.
• Ability to manage time and prioritize tasks.
• Professional delivery with skilled business acumen to interact at all levels of the organization.
• Has attained prior healthcare experience with hospitals, surgery centers, or physician offices.
• Ability to work independently in a fast-paced, agile environment.
• Maintains regular attendance habits, follows directions, takes initiative.
• Ability to work with minimal supervision to accomplish the task.
• Ability to manage frequent interruptions resulting in priorities re-evaluation.

Benefits

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!