Join a global team as Technical Support Specialist assisting customers with support requests. Shape customer experience through innovative solutions and collaboration with cross - functional teams.
About the role
- IT Support Technician providing maintenance, support for workstations and peripherals for corporate users in Simcoe, Ontario. Installation, consultation, and training in IT services.
Responsibilities
- Installation, maintenance and support of County workstations and peripherals
- Administer and/or provide hardware and software support to Corporate users
- Consult/advise/analyze/install and maintain voice communication requirements ensuring cost effectiveness and system availability to County users
- Research, develop and implement approved training plans for Corporate Standard Software
- Provide departmental administrative support ensuring contracts, purchases and invoices are within budget parameters
- Planning, ordering, installing, monitoring and reviewing contracted work by outside agencies
- Assist in the development of policies and procedures related to information technology
- Provide backup support for all information technology functions
- Monitor web page administration and act as coordinator between departments and vendors
- Promote effective and appropriate use of information technology
- Provide progress reports at meetings
- Keep current on changes and innovative technology developments
- Perform other duties as assigned
Requirements
- Three year post-secondary program in computer science or technology studies, or equivalent
- Over four years up to and including five years’ experience to be familiar with scope of position, or equivalent previous experience
- Valid Ontario driver’s license and access to a reliable vehicle.
- Must be aware of safe work practices as they relate to job responsibilities and work environment, and have the basic understanding of the Occupational Health and Safety Act
- Computer expertise in corporate standard software and department specific software to data search and entry and to create and modify word processed document
Benefits
- Posting #: CUPE 86.25
- Position: I.T. Support Technician
- Number of vacancies: 2
- Job Code: 5ISWSR
- Status: Permanent Full Time
- Employee Group: CUPE Local 4700
- Division: Corporate Services
- Department: Information Technology
- Reports To: Manager, IT Operations
- Location: Simcoe, ON (with remote and office work as required)
- Posting Period: December 3, 2025 – December 16, 2025
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