ERP Production Support Specialist ensuring accurate transactions and inventory records during ERP go - lives at Morgan Advanced Materials. Training Shop Floor Coordinators and streamlining operations for long - term success.
About the role
- Customer Support Associate supporting professional division sales team by handling orders and assisting customers. Opportunities for professional growth with America’s #1 Omega-3 supplement brand.
Responsibilities
- Thorough knowledge and understanding of Pro product offerings v. Retail alternative
- Explaining products, services and pricing to customers
- Identify and execute upselling opportunities. Adhere to company policies on pricing, shipping, discounts
- Ensuring each customer receives excellent customer service and an enjoyable customer experience.
- Engage in productive time management to fulfill essential job functions
- Meets or exceeds KPI’s in place based on personal performance
- Works closely with colleagues to achieve financial goals for the division
- Cross trained to support Ecom (Shopify; SAP; Zendesk, ReCharge)
- Required to work an early or late shift in order to service our customers
- Regularly meet with management to discuss opportunities for improvement
- Accurate Order Entry
- Process incoming order desk opportunities in a timely manner
- Log calls and tasks in Salesforce
- Proficiency with multi-phone systems and professional demeanor when interacting with customers, both internal and external
- Appropriately field a large volume of inbound calls
- Proficiency and understanding of Salesforce; SAP; Zendesk; Shopify and other platforms identified to support the business, upon completion of training
- Other duties as assigned or required
Requirements
- 2+ years customer service experience
- Ability to multitask in a fast-paced environment
- Proficiency and understanding of Zendesk, Shopify, ReCharge
- Salesforce and/or SAP experience a plus
- Strong verbal and written skills
Benefits
- Multiple Health Plan Options
- Dental & Vision
- Dedicated Mental Health & Wellness Plan
- Access to Multiple EAP Plans
- Employer Paid Life Insurance
- PTO
- Paid Holidays (9 holidays per year) (2 floating Days)
- Paid Sabbatical (3 weeks of paid sabbatical after every 5 years of employment)
- 401(k) Retirement Plan (employer matches dollar for dollar up to 3%)
- Free Monthly Supplements
- Product Discount Program
- Wellness Coach
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