Hybrid Customer Service Analyst, Mid-level

at Dexco

• Job title: Customer Service Analyst, Mid-level
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ERP
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Customer Service Analyst for managing client orders from entry to delivery. Working collaboratively with internal departments at Dexco, a leader in construction materials.

Responsibilities

• Manage a portfolio of clients, overseeing the entire order cycle: entry, processing, delivery, and invoicing;
• Identify and resolve order holds quickly to prevent operational impacts;
• Design and improve internal processes to promote efficiency and organization;
• Prepare reports, dashboards, and management presentations;
• Maintain close relationships with clients, seeking improvements in experience and service;
• Collaborate with Sales, Logistics, Finance, and Planning to promote cross-team integration;
• Monitor KPIs and operational indicators and propose improvement actions;
• Support shipment planning, allocations, and logistics processes;
• Participate in internal and client meetings to align processes and strategies;
• Ensure data quality and keep management systems up to date.

Requirements

• Bachelor’s degree completed or in progress in Business Administration, Logistics, Engineering, Economics, Communications, or related fields;
• Experience in order management, customer service, and interfacing with internal departments;
• Intermediate Excel skills (pivot tables, charts, analyses);
• Experience with ERP and CRM systems (e.g., SAP, Salesforce).

Benefits

• Health insurance for you and your dependents;
• Dental insurance for you and your dependents;
• Life insurance;
• Wellhub: access to gyms and wellness apps for physical, emotional, and nutritional well-being — including a complimentary digital plan;
• Pharmacy benefits: access to medications at special prices with payroll discount;
• "De Bem com a Mente": a program dedicated to mental health, offering support and rehabilitation;
• Personal Immediate Assistance: financial, psychological, legal, and social support;
• "Gestar Juntos": a support and guidance program for expectant employees and dependents;
• Childcare assistance for children up to 24 months;
• Meal allowance or company cafeteria and basic food basket (depending on location);
• Transportation allowance or company shuttle (depending on location);
• Profit Sharing (PLR) based on company results and individual goals;
• Private pension plan with company contributions;
• Special loans through Fundação Itaúsa and payroll-deductible loans with preferential rates;
• UniDexco: online platform for courses and training;
• Dexco Partnership Club: discounts with nearly 700 partners;
• Dexco Store: discounts on products from Dexco brands;
• Holiday gift card (Christmas card).