Mid - Market Customer Experience Manager managing customer portfolios for CurbWaste, enhancing value and partnerships throughout the customer lifecycle.
About the role
- Customer Care Agent for a major home appliances company providing support via phone. Handling customer inquiries and after-sales requests while collaborating with various departments.
Responsibilities
- Την εξυπηρέτηση εισερχόμενων κλήσεων πελατών αναφορικά με ζητήματα παραγγελιών
- Διαχείριση after sales αιτημάτων
- Διαχείριση παραπόνων πελατών με στόχο το first call resolution.
- Την συνεργασία με άλλα τμήματα για την επίλυση σύνθετων ζητημάτων
Requirements
- Επικοινωνιακές δεξιότητες και ικανότητα στοχευμένων απαντήσεων
- Πολύ καλή γνώση αγγλικών
- Ικανότητα χειρισμού CRM
- Υπομονή και ικανότητα διαχείρισης δύσκολων καταστάσεων
Benefits
- Αορίστου χρόνου σύμβαση
- Μηνιαία ticket card
- Bonus βάσει απόδοσης και παραγωγικότητας
- Εκπαίδευση 2 εβδομάδων σε σύγχρονες εγκαταστάσεις
- Δυνατότητα τηλεργασίας βάσει προγραμματισμού
- Εργασία σε προσβάσιμη τοποθεσία, κοντά στο σταθμό Πανόρμου
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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