Product Support Specialist providing clinical and technical expertise for Stryker’s Upper Extremities portfolio. Supporting surgical procedures and fostering relationships with surgeons and hospital staff.
RS
Hybrid IT Customer Support Specialist
Posted 3 days ago
About the role
- Customer Support Representative first point of contact for reybex customers in Germany. Managing onboarding, support requests, and customer relations in a hybrid setup.
Responsibilities
- First point of contact for existing and new customers for all reybex products
- Support of existing customers and responsibility for onboarding new customers
- Handling customer inquiries and providing 1st- and 2nd-level support
- Act as an interface between customers, the development team and product management
- Coordinate and conduct webinars and trainings
- Create FAQs, documentation and help videos, and optimize self-service options
Requirements
- You have successfully completed a technical or business degree, e.g. Business Informatics or Computer Science, and demonstrate broad know-how across the entire value chain (procurement, materials management, CRM/sales)
- Ideally you have initial professional experience as an ERP consultant/developer or have acquired ERP knowledge in a responsible position
- You bring a strong process understanding for mid-sized companies as well as excellent methodological skills (presentation and moderation)
- Good SQL and programming skills
- Fluent German and English language skills (spoken and written)
Benefits
- Work–life balance: flexible working hours, home office arrangements
- Development: opportunities for personal development, challenging tasks in international, demanding projects
- Security: permanent employment in a continuously growing company, attractive compensation with the option of a company car including private use
- Company culture: flat hierarchies, short decision-making paths, informal, first-name culture across all levels, creative feel-good atmosphere, open and very good working climate, culture of learning from mistakes and feedback, hands-on mentality
- Work environment: equipped with modern work tools, free drinks and fresh fruit, free employee parking
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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