Support Operations role aiding customer inquiries via phone and chat at LoadUp. Resolving issues and maintaining customer relationships in a hybrid work setting.
About the role
- Customer Support Representative fluent in Slovenian to deliver support via various communication channels. Assisting customers with queries and enhancing their satisfaction while working from home in Slovenia.
Responsibilities
- Build and maintain strong customer relationships through outbound and inbound communication (voice, email, social media, and video calls).
- Assist customers with troubleshooting, ordering, and product usage queries.
- Provide accurate and timely after-call notes in English using CRM systems.
- Actively promote company products and services through upselling and cross-selling to drive customer satisfaction and retention.
- Address and resolve customer concerns with speed and professionalism.
- Leverage data insights to proactively engage customers, improving outcomes and success rates.
- Collaborate with internal teams to advocate for the customer and enhance service quality.
Requirements
- Native proficiency in Slovenian
- Advanced (B2) level in English (oral and written)
- Excellent communication and presentation skills
- Strong problem-solving abilities and experience managing customer expectations
- Experience in de-escalating scenarios and ensuring positive outcomes
- Team-oriented with a proactive attitude
Benefits
- Work from Home
- Competitive salary package
- Monthly performance bonuses
- Comprehensive training by certified instructors
- Multicultural work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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